Shipping policy

At Placemark Prints, we want your items to arrive safely and swiftly. Below you'll find all the details on how we handle shipping, so you can shop with confidence.

Where We Ship

We currently ship to verifiable addresses within the mainland United States. Please note that we do not ship to PO boxes or military (APO/FPO) addresses at this time.

Shipping Methods & Carriers

We offer a single shipping option:

Standard Shipping - delivered via trusted domestic carriers through our production partner.

Shipping Costs

FREE shipping on all US orders - Enjoy free shipping on all orders delivering to mainland US addresses.
All shipping costs are clearly calculated and displayed at checkout.

Order Processing & Delivery Times

Order Processing: 3 - 5 business days
Delivery Time: 7 - 10 business days

Important Note:
Delivery times are estimates and can vary based on product availability, order volume, and carrier performance. If a significant delay arises, we’ll reach out to you directly to make arrangements.

Order Tracking

You’ll receive tracking information via email as soon as your item ships. Tracking details will be updated as your package moves through the delivery process.

Customs, Duties & Fees

While we currently ship only within the US, any customs, duties, or fees incurred during shipping are the responsibility of the customer, should exceptions or special cases arise.

Delivery Issues: Lost, Damaged, or Stolen Packages

If your order hasn’t arrived or appears lost, please contact us using the form on our contact page.

We will check the tracking information and, if your package cannot be located, we’ll gladly offer you the choice of a full refund or a replacement item.

Incorrect or Undeliverable Addresses

Please ensure that your shipping address is accurate when placing your order. Placemark Prints is not responsible for items lost due to incorrect or incomplete shipping information.